--- title: How to analyse the impact of mass emails ? description: Once your mass email has been sent through Eventtia, you can access the statistics to analyze its performance. This includes key metrics such as open rate, errors, and delivery status. --- [Skip to content](https://help.eventtia.com/knowledge/analyze-the-impact-of-mass-emails#main-content) - [English](https://help.eventtia.com/knowledge/analyze-the-impact-of-mass-emails) - [Español](https://help.eventtia.com/es/knowledge/analiza-el-impacto-de-los-correos-masivos) - [Français](https://help.eventtia.com/fr/knowledge/comment-analyser-limpact-des-envois-massifs) English Show submenu for translations [![Logo black transparent background.png\]](https://help.eventtia.com/hs-fs/hubfs/Logo%20black%20transparent%20background.png?height=40&name=Logo%20black%20transparent%20background.png)](https://eventtia.com/) Open main navigation Close main navigation - - [English](https://help.eventtia.com/knowledge/analyze-the-impact-of-mass-emails) - [Español](https://help.eventtia.com/es/knowledge/analiza-el-impacto-de-los-correos-masivos) - [Français](https://help.eventtia.com/fr/knowledge/comment-analyser-limpact-des-envois-massifs) English Show submenu for translations - [Create a ticket for our Support Team](https://help.eventtia.com/knowledge/kb-tickets/new) [Create a ticket for our Support Team](https://help.eventtia.com/knowledge/kb-tickets/new?hsLang=en) Welcome to Eventtia Knowledge Base - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.eventtia.com/knowledge?hsLang=en) 2. [Configure and use your Eventtia modules & features](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en) 3. [Communications](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#communications) # How to analyse the impact of mass emails ? ## Once your mass email has been sent through Eventtia, you can access the statistics to analyze its performance. This includes key metrics such as open rate, errors, and delivery status. **Here's how it works:** #### Step 1. - Go to the module **Communications**. - Choose the message you would like to analyze by clicking the three dots located in the upper right corner of each card, then click on **"View statistic"** ![Capture d’écran 2025-12-17 à 14.23.04](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.23.04.png?width=688&height=90&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.23.04.png) #### Step 2. After sending your mass mailing, you will be redirected to the **Delivery performance** section. This view gives you a complete overview of how your emails were delivered and interacted with. At the top of the page, you will find: - **Estimated recipients:** The total number of recipients targeted by the campaign. - **Delivered:** Emails successfully delivered to recipients. - **Pending:** Emails that are still being processed. - **Error:** Emails that failed to be delivered.  - **Open rate:** The percentage of delivered emails that have been opened. ![Capture d’écran 2025-12-17 à 14.28.46](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.28.46.png?width=688&height=226&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.28.46.png) - To quickly access sending errors, navigate to the "**With errors**" tab. Here, you will find a comprehensive list of all messages that encountered sending issues, along with details on the specific types of errors for each message. ![Capture d’écran 2025-12-17 à 14.34.21](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.34.21.png?width=688&height=372&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.34.21.png) To minimize the chances of encountering bounced emails, we recommend reading the following article: [**How to Customize the Sender Email Address in Eventtia.**](https://help.eventtia.com/knowledge/how-to-customize-the-sender-email-address-in-eventtia?hsLang=en) - ****Correct the misspelled email address :**** You can now edit the email address that was incorrect (misspelled or mistyped) before resending it. ![Capture d’écran 2025-12-17 à 14.36.44](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.36.44.png?width=688&height=302&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.36.44.png) ![Capture d’écran 2025-12-17 à 14.38.19](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.38.19.png?width=688&height=381&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-17%20%C3%A0%2014.38.19.png) ### Now you know all about analyzing the impact of your mass mailing campaigns, make the most of them! 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