How to configure a custom email domain

Configuring a custom email domain improves:

• Email deliverability and trust
• Brand consistency for recipients

Without the configuration of any domain, emails will be sent by default from the domain @eventtia-notifications.com.

Step 1.

• Click your profile icon in the top-right corner
• Select My Account from the dropdown menu

• Open the Email Settings tab

You will find two tabs:

• Domains
• Accounts

Step 2.

In the Domains tab:

• Click on + new domain

• Enter your domain name
• Select the correct region:
  • Europe
  • United States

• Click Create

Eventtia will automatically generate the required DNS records.

• Simply copy and paste those DNS entries directly into their domain provider configuration.

Step 4.

After configuring the DNS:

1. Click Verify
2. Or wait for automatic verification

Once verified, the domain status changes to Verified.

Step 5.

In the Accounts tab:

• Click + new sender

• Enter:
  • the Sender name
  • the alias/user part of the email
• Select the verified domain
• Click Create

Once created, these sender identities are available directly in the event settings, so you no longer need to enter sender information manually each time. If no custom domain is configured, emails will automatically be sent from the default noreply domain.

Step 6:

To use the sender email account:

1. Open your event
2. Go to the Settings > Advanced Settings
3. Select the sender email account

Only verified senders will appear in the list.