--- title: How to configure a custom email domain description: Configuring a custom email domain allows you to send emails from your own domain instead of the default Eventtia address (e.g. noreply). --- [Skip to content](https://help.eventtia.com/knowledge/how-to-configure-a-custom-email-domain#main-content) - [English](https://help.eventtia.com/knowledge/how-to-configure-a-custom-email-domain) - [Español](https://help.eventtia.com/es/knowledge/how-to-configure-a-custom-email-domain) - [Français](https://help.eventtia.com/fr/knowledge/comment-configurer-un-domaine-de-mail-personnalisé-) English Show submenu for translations [![Logo black transparent background.png\]](https://help.eventtia.com/hs-fs/hubfs/Logo%20black%20transparent%20background.png?height=40&name=Logo%20black%20transparent%20background.png)](https://eventtia.com/) Open main navigation Close main navigation - - [English](https://help.eventtia.com/knowledge/how-to-configure-a-custom-email-domain) - [Español](https://help.eventtia.com/es/knowledge/how-to-configure-a-custom-email-domain) - [Français](https://help.eventtia.com/fr/knowledge/comment-configurer-un-domaine-de-mail-personnalisé-) English Show submenu for translations - [Create a ticket for our Support Team](https://help.eventtia.com/knowledge/kb-tickets/new) [Create a ticket for our Support Team](https://help.eventtia.com/knowledge/kb-tickets/new?hsLang=en) Welcome to Eventtia Knowledge Base - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.eventtia.com/knowledge?hsLang=en) 2. [Configure your account and create your first event](https://help.eventtia.com/knowledge/configure-your-account-and-create-your-first-event?hsLang=en) 3. [Configure your account and set up your users](https://help.eventtia.com/knowledge/configure-your-account-and-create-your-first-event?hsLang=en#configure-your-account-and-set-up-your-users) # How to configure a custom email domain ## Configuring a custom email domain allows you to send emails from your own domain instead of the default Eventtia address (e.g. noreply). Configuring a custom email domain improves: - Email deliverability and trust - Brand consistency for recipients Without the configuration of any domain, emails will be sent by default from the domain **@**[**eventtia-notifications.com**](http://eventtia-notifications.com/)**.** #### **Step 1.** - Click your profile icon in the top-right corner - Select **My Account** from the dropdown menu ![Capture d’écran 2026-05-27 à 13.16.41](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-27%20%C3%A0%2013.16.41.png?width=670&height=229&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-27%20%C3%A0%2013.16.41.png) - Open the **Email Settings** tab ![Capture d’écran 2026-05-22 à 15.23.52](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.23.52.png?width=670&height=372&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.23.52.png) You will find two tabs: - **Domains** - **Accounts** #### Step 2. In the **Domains** tab: - Click on **+ new domain** **![Capture d’écran 2026-05-22 à 15.26.17](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.26.17.png?width=670&height=99&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.26.17.png)** - Enter your domain name - Select the correct region: - Europe - United States ![Capture d’écran 2026-05-22 à 15.30.51](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.30.51.png?width=670&height=372&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.30.51.png) - Click **Create** Eventtia will automatically generate the required DNS records. ![Capture d’écran 2026-05-22 à 15.35.52](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.35.52.png?width=670&height=196&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.35.52.png) - Simply copy and paste those DNS entries directly into their domain provider configuration. ![Capture d’écran 2026-05-22 à 15.41.36](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.41.36.png?width=670&height=372&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.41.36.png) Most of **DNS records are mandatory**. If the mandatory records are not added, the domain will not function correctly and emails will fail to send. **MX records** are optional because adding them can create conflicts with an existing email setup. #### Step 4. After configuring the DNS: 1. Click **Verify** 2. Or wait for automatic verification Once verified, the domain status changes to **Verified**. #### Step 5. In the **Accounts** tab: - Click **+ new sender** **![Capture d’écran 2026-05-22 à 15.53.07](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.53.07.png?width=670&height=68&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2015.53.07.png)** - Enter: - **the Sender name** - the alias/**user** part of the email - Select the verified domain - Click **Create** `` Once created, these sender identities are available directly in the event settings, so you no longer need to enter sender information manually each time. If no custom domain is configured, emails will automatically be sent from the default `noreply` domain.   **Important**: A domain can only be connected to one account at a time. For example, if `company.com` is already configured in one account, it cannot be added to another account as well. However, subdomains are considered separate domains and can be used in different accounts. For example: - `marketing.company.com` - `events.company.com` These can be configured in different accounts because they are treated as separate subdomains. #### Step 6: To use the sender email account: 1. Open your event 2. Go to the **Settings** \> **Advanced Settings** 3. Select the sender email account ![Capture d’écran 2026-05-22 à 16.07.05](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2016.07.05.png?width=670&height=372&name=Capture%20d%E2%80%99%C3%A9cran%202026-05-22%20%C3%A0%2016.07.05.png) Only verified senders will appear in the list. ### And that’s it , now you know how to configure a custom email domain for your event communications. - [Configure your account and create your first event](https://help.eventtia.com/knowledge/configure-your-account-and-create-your-first-event?hsLang=en#main-content) - [Configure your account and set up your users](https://help.eventtia.com/knowledge/configure-your-account-and-create-your-first-event?hsLang=en#configure-your-account-and-set-up-your-users) - [Create an Event in 30 Minutes](https://help.eventtia.com/knowledge/configure-your-account-and-create-your-first-event?hsLang=en#create-an-event-in-30-minutes) - [Connect your Payment Gateway](https://help.eventtia.com/knowledge/configure-your-account-and-create-your-first-event?hsLang=en#connect-your-payment-gateway) - [Configure and use your Eventtia modules & features](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#main-content) - [Registration & Ticketing](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#registration-ticketing) - [Badges](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#badges) - [Networking, Matchmaking, 1:1 Meetings](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#networking-matchmaking-11-meetings) - [Event program](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#event-program) - [Virtual Stage / Web App for Virtual Events](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#virtual-stage-web-app-for-virtual-events) - [Communications](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#communications) - [Online Payments](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#online-payments) - [Event Web Pages, Website Composer](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#event-web-pages-website-composer) - [Sponsors](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#sponsors) - [Surveys](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#surveys) - [On-site Check-In App](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#on-site-check-in-app) - [Data, Analytics & Reports](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#data-analytics-reports) - [API](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#api) - [Streaming (Video & Audio)](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#streaming-video-audio) - [Guides for your attendees](https://help.eventtia.com/knowledge/guides-for-your-attendees?hsLang=en#main-content) - [Q&A module (Questions and Answers)](https://help.eventtia.com/knowledge/guides-for-your-attendees?hsLang=en#qa-module-questions-and-answers) - [Event app for attendees](https://help.eventtia.com/knowledge/guides-for-your-attendees?hsLang=en#event-app-for-attendees) - [Virtual stage - Event app for virtual events](https://help.eventtia.com/knowledge/guides-for-your-attendees?hsLang=en#virtual-stage-event-app-for-virtual-events) - [Networking](https://help.eventtia.com/knowledge/guides-for-your-attendees?hsLang=en#networking) - [Frequently Asked Questions](https://help.eventtia.com/knowledge/frequently-asked-questions?hsLang=en) - [Common errors and issues: Identification and solutions](https://help.eventtia.com/knowledge/common-errors-and-issues-identification-and-solutions?hsLang=en) - [Modules](https://help.eventtia.com/knowledge/modules?hsLang=en#main-content) - [Communications](https://help.eventtia.com/knowledge/modules?hsLang=en#communications) - [Virtual Stage](https://help.eventtia.com/knowledge/virtual-stage?hsLang=en) - [Support](https://help.eventtia.com/knowledge/support?hsLang=en) [![Chill listening crop-3](https://help.eventtia.com/hs-fs/hubfs/Logo%20black%20transparent%20background.png?width=100&height=24&name=Logo%20black%20transparent%20background.png "Chill listening crop-3")](https://www.eventtia.com/) Event Managment Software Copyright © 2026, Eventtia