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How to configure the Mobile Passes for your event

Event attendees now have the ability to download their tickets as mobile passes, which can be accessed on both iOS and Android devices. This article will guide you through the process both for your attendees and for you.



Mobile passes provide a convenient and secure method for event attendees to store their e-tickets and gain access to your events.

When attendees arrive at the event venue, they can effortlessly access their e-tickets by launching the digital wallet app on their smartphones. From there, they can quickly find their event ticket and present it to security personnel for seamless entry.

1) First, let's look at the experience for your attendees:

  • Once the mobile pass is configured and the appropriate tag is added to your welcome email, attendees will be able to add the mobile pass to their digital wallet as soon as they receive their registration confirmation email.

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  • They can download either for iPhone or for Android.

  • When attendees click the Wallet button to download the mobile pass, they’ll be prompted to add it directly to their digital wallet.

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  • After successfully adding the mobile pass, participants can easily access it within their digital wallet.

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  • Attendees can present the QR Code from their mobile pass at the entrance of the venue or the activity rooms for a quick and efficient check-in process.

2) Now, let's explore the setup process from the perspective of the event organizer.

  • To enable your attendees to download their event e-tickets directly to their mobile wallets, please follow the steps outlined below:

Step 1 - Configure the Mobile Passes for your event

  • To configure the mobile pass for your event, select the Registration module and click on Advanced settings.

 

  • In the Registration settings page, go to the Mobile passes tab and check the box 'Activate mobile wallet passes for your event.'

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  • The mobile pass will then appear. You can download a sample to check how it looks like at any time.

 

  • Next, continue scrolling down to explore the available options:

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  • You can upload a separate logo for iOS and for Android devices, while the strip image will be shared across both. For each image, the recommended dimensions are indicated in the upload area, and you can simply drag and drop the files into the designated box.

  • Make sure to click Save after completing your edits.

Step 2 - Enable the Mobile Passes in your event's Welcome Email

  • Once your mobile pass is configured, you can add the download link to your welcome email. To do this, choose the relevant attendee type, then go to the Messages tab and open the Welcome email tab.

  • While editing your welcome email, be sure to include the tag ${pass_buttons} within the content. This will enable attendees to easily access their mobile pass directly from the email.

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Your setup is now complete! Attendees can easily download their e-tickets directly to their digital wallets on their smartphones, ensuring a smooth entry experience at your event.