--- title: How to send payment reminders description: Eventtia has a very effective communications module. Indeed, the module has a filter allowing you to sort the participants according to their different statuses. In this case, you can sort the partici --- [Skip to content](https://help.eventtia.com/knowledge/send-payment-reminders#main-content) - [English](https://help.eventtia.com/knowledge/send-payment-reminders) - [Español](https://help.eventtia.com/es/knowledge/envía-recordatorios-de-pago) - [Français](https://help.eventtia.com/fr/knowledge/comment-envoyer-des-rappels-de-paiement) English Show submenu for translations [![Logo black transparent background.png\]](https://help.eventtia.com/hs-fs/hubfs/Logo%20black%20transparent%20background.png?height=40&name=Logo%20black%20transparent%20background.png)](https://eventtia.com/) Open main navigation Close main navigation - - [English](https://help.eventtia.com/knowledge/send-payment-reminders) - [Español](https://help.eventtia.com/es/knowledge/envía-recordatorios-de-pago) - [Français](https://help.eventtia.com/fr/knowledge/comment-envoyer-des-rappels-de-paiement) English Show submenu for translations - [Create a ticket for our Support Team](https://help.eventtia.com/knowledge/kb-tickets/new) [Create a ticket for our Support Team](https://help.eventtia.com/knowledge/kb-tickets/new?hsLang=en) Welcome to Eventtia Knowledge Base - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.eventtia.com/knowledge?hsLang=en) 2. [Configure and use your Eventtia modules & features](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en) 3. [Online Payments](https://help.eventtia.com/knowledge/configure-and-use-your-eventtia-modules-features?hsLang=en#online-payments) # How to send payment reminders ## Eventtia has a very effective communications module. Indeed, the module has a filter allowing you to sort the participants according to their different statuses. In this case, you can sort the attendee according to their payment status "Paid" or "Not Paid". All you must do is write a reminder message and insert a payment button with the tag found below the writing area. **The steps to do this are as follows:** #### Step 1. - Go to the **"Registration"** module and click on **"Communications"**. ![Capture d’écran 2026-06-22 à 16.02.45](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-06-22%20%C3%A0%2016.02.45.png?width=670&height=336&name=Capture%20d%E2%80%99%C3%A9cran%202026-06-22%20%C3%A0%2016.02.45.png) - Click on **+ New communication** ![Capture d’écran 2025-12-12 à 14.22.36-1](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2014.22.36-1.png?width=670&height=290&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2014.22.36-1.png) - Please refer to this [article](https://help.eventtia.com/knowledge/how-to-design-and-send-mass-email?hsLang=en) to learn [How to use the Communications module.](https://help.eventtia.com/knowledge/how-to-use-the-communications-module?hsLang=en) - In the **‘General Settings,’** you will then need to indicate: - The subject of the email - The Email account from which you want to send the message. - Choose the type(s) of attendee to whom you want to send your message (if needed). - - Go to **Advanced Filters**, then under the Payment Status section, select '**Not Paid**'. - You can also sort by check-in and badge printing status, but in this case, it is optional. ![Capture d’écran 2026-06-22 à 16.12.29](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202026-06-22%20%C3%A0%2016.12.29.png?width=670&height=372&name=Capture%20d%E2%80%99%C3%A9cran%202026-06-22%20%C3%A0%2016.12.29.png) - Click “**Save**.” #### Step 2. - In the Design tab: - Drag and drop the **Custom Button** into your mass email - Click the button to access its settings ![Reminder 2 en ](https://help.eventtia.com/hs-fs/hubfs/Reminder%202%20en%20.jpg?width=670&height=266&name=Reminder%202%20en%20.jpg) - - In the Available Tags section, select "**Form Only Resume Registration**" ![Reminder 3 en -1](https://help.eventtia.com/hs-fs/hubfs/Reminder%203%20en%20-1.jpg?width=670&height=365&name=Reminder%203%20en%20-1.jpg) - Click ***"Save"***. #### Step 3. - After saving your mass email, you will be able to get a statistic of the number of attendee in your audience or send a test message. - If the result is not satisfactory, you can edit the email again before sending it. The buttons to perform these actions are available by clicking on the three dots in the top right-hand corner of the screen. ![Capture d’écran 2025-12-12 à 15.15.31](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2015.15.31.png?width=188&height=240&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2015.15.31.png) ![Capture d’écran 2025-12-12 à 15.30.28](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2015.30.28.png?width=670&height=231&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2015.30.28.png) ![Capture d’écran 2025-12-12 à 15.52.42](https://help.eventtia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2015.52.42.png?width=670&height=420&name=Capture%20d%E2%80%99%C3%A9cran%202025-12-12%20%C3%A0%2015.52.42.png) ### There you go! 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